Terms & Conditions

We may ship to limited international destinations

We try to ship everywhere in the world. However, some local and international post offices refuse certain shipments. Please check with your local post office for any importing/duty fees you may pay when receiving a package from us. If you refuse a shipment due to duty fees you do not want to pay and your package gets returned to us, you will not be reimbursed for shipping fees. In addition, we may restrict shipments to any freight forwarding company who may hold, forward, or deliver mail to any address outside the China.

Holiday/Expedited Order Processing and Shipping

Due to the nature of our order processing and amount of orders, we do require a minimum of 48 hours to process your order. Your order will not go out the same day you order it. For example, if you pick overnight, 2-day, or 3-day, that does not always mean it will ship that day. It will ship with an overnight method, AFTER we have processed and gathered your order. We try to process all orders as first-in-first-out, but we do try to process the expedited shipping orders first. Also, due to the holiday season, if we have an item out of stock, we reserve the right to adjust your order and issue a refund and ship your order AS-IS. We would like you to get the rest of your order as fast as possible. Any items removed from your order will be refunded and your shipping price may also be adjusted.

Product Information

We make every effort to display accurate information. We at vivodoll go to great lengths to display the most accurate information about goods and services we offer. Please note that all pictures are for illustrative purposes only and actual items may differ. Please be advised that due to particular technical specifications and settings of your computer and its display could affect the accuracy of its display of colors of products offered throughout the site.

This also applies to all written information including descriptions, pricing and availability. These can change without notice and may not be updated immediately. We will not be responsible for any damages or loss from incorrect information. We also reserve the right to cancel any order with incorrect information or pricing. In no way are we required to offer anything at any previously displayed price or offer.

Automatic Newsletter E-mail Enrollment

If you are a new customer, agreeing to shipping terms and conditions automatically enrolls you into our electronic e-mail newsletter mailing list. After receiving your first e-mail from us, you may un-subscribe by clicking the "un-subscribe" link at the bottom of the e-mail you receive. This will remove your e-mail from our mailing list and you should no longer receive news or promotion e-mails.

Item Availability

 We do our best to keep all of our items in stock, but remember we do have different shops online. Sometimes an item will be available in this website, but may be purchased in one of or other sales portals before we get a chance to put it in your shipment. We may cancel the item(s) from your order and you will not be charged, without prior notice given. We might also offer you a different size/style or substitute for a similar item of our choice and at our discretion. To maximize visibility and speed, we may offer items while we are waiting for them to arrive from the production. Sometimes we got backorder. If we determine the item(s) will never produced or made later, we may cancel the item from your order and you will not be charged for it. We may also do a partial shipment (see Order Shipping Information below). If you really want the item and you don’t mind waiting, we will ship it to you when it is produced. We also reserve the right to cancel any order with incorrect availability.

Shipping Methods Available

We ship all our orders via EMS, DHL and by Air or Sea (FOB Shenzhen). A valid street address is required for delivery. If you are a military personal and are experiencing issues validating your address during the shipping process, please contact us to place your order over the phone. We cannot guarantee any delivery dates and time as this is determined by the shipping carrier, date, holidays, weekends, package size, delivery address location, weather, and unforeseen events. All shipping and delivery dates are estimated, but we try our best to provide you with the most accurate estimation possible.


Order Shipping Information

Most orders are shipped complete, which may affect the shipping date. We try to keep shipping costs down, so we wait until everything is available, box it all up and ship it all together. Other orders may partially ship if we are waiting for an item to arrive from production. A partial shipment may occur , for example, if you order 10 items, but we only have 8 items in stock. We will ship the 8 items right away, and ship the other separately when it arrives from the production lines.


Most orders are processed and shipped within One to Three business days

Occasionally, we need to obtain items from other locations to fill an order. Unfortunately, this may delay the order's shipment (please see 'Item Availability" and "Order Shipping Information"). Orders are not processed or shipped on holidays or weekends. If you need your items by a certain date, please take this into account and determine when you need to order ahead of time. Obviously, we will ship your package when we have everything in hand, unless otherwise notified.


Orders shipped to APO/FPO addresses, PO Boxes

Unfortunately, we can't offer expedited shipping for these orders.


Some items may not be shipped to APO/FPO addresses

This restriction applies to hazardous materials (mainly nicotine or batteries) and oversized and/or heavy items. Feel free to contact us for more information.


All shipping requires a signature

Your carrier will deliver the package(s) only if someone at the delivery address signs for the package. If nobody is  available (or willing) to sign, the package(s) will be held at the carrier center and another delivery attempt will be made. You can also arrange to pick it up from them. After a few tries, they'll send the package(s) back to us. In this case, the carrier still charges us for attempting the delivery. This also means we will not return shipping costs to you, due to you not being available to sign for the package when you requested it. If the package is returned to us, and you want to have it shipped to you again, we will need to charge you additional shipping to cover the second shipment.


Tracking information

As soon as your order has been processed and shipped, you should receive and e-mail containing shipment and tracking information. You may also log on to your account and view your order information from there. Most contain a tracking number along with a link in which you can track its process. Sometime, you may be provided with a tracking #, but when you track it does not contain any information. This may happen when we box your package and print the shipping label for it, but the shipping carrier has not picked it up yet. This mainly happens on Fridays for example. Our delivery trucks might pick up at 5pm, but we will get your order packaged and labeled, but the next delivery pickup will not be until the next business day, which would be Monday. So you order tracking info might not contain anything for 3 days.


Returns & Exchanges

It’s our goal to be sure you’re satisfied with your order. But due to the nature of this product, returns are not allowed under any circumstance, therefore, all sales are final.  Note that work commences upon payment clearance.


If you received a defected item(s) or an inaccurate order

Please contact our Customer Service department. Do not send any items prior to making any arrangements with our customer service department. We need to provide you with a RMA Return # and make notes in our system to be expecting your package. If we determine that we have indeed made a mistake or have sent you a defective item, you may be eligible for a pre-paid shipping label so we can conduct an exchange for the item(s). If you do not contact us prior to sending something back, we may refuse the shipment and/or refuse the exchange/return to you.


What is your Billing Address

The billing address is the address where your credit card statement is mailed. To prevent against credit card fraud we run a variety of security measures when placing an order through our website. One of these methods is to verify that your billing address match the statement address for the credit card in used. Errors in the billing address will cause our system to decline your transaction. (please see “we may ask for additional verification”)


We may ask for additional verification

In some rare occasions, especially if you are shipping to an address different than your billing address, we may ask you to scan and email or fax a copy of your driver’s license/ID card. Some circumstances may require us to verify the name or address on your ID matches the name of the credit card. If you cannot provide these, we reserve the right to cancel your order.


Adding an additional Billing Address to your credit card

Some credit card merchants allow you to have multiple billing addresses. If you have a second address and ship there often, we recommend you contact your card holder to add that address as a second address to the card. You may receive your bill at one address, but ship to a second address more often. This is when it comes in handy to add the address due to the fact that your transaction may be declined if the address provide does not match the credit card companies records. Please call the toll free phone number on the back of your card to see if this is applicable.


Cookies and other technologies

Please note that we may employ the use of Cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. Information about your use of this website is collected using server access logs and a tracking cookie. We use cookies to help us remember and process the items in your shopping cart, understand and save your preference for future visits, keep track of advertisements and compile aggregated data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-part service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place your order over the telephone. In some of our email to you, we use a “click-through URL”. When you click one of these URL’s, you pass through our web server before arriving at the website that is your destination. We track click-through to help us determine your interest in particular topics and measure the effectiveness of our customer communications.


Comments Policy

Your comments and opinions are always welcome at Joydildol. We ask that when you post your comments or views that you refrain from using any offensive language. Our site will be regulated regularly and we will try our best to remove any abusive language or obnoxious statements. If you find anything that looks abusive, simply contact us  and we will take care of it. We want to remind you that our blog and commentary pages are the public’s opinion and not ours. These views don’t reflect the views of vivodoll or our employees.



You agree to defend, indemnify and hold vivodoll harmless from and against any and all claims, damages, cost and expenses, including attorneys’ fees, arising from or related to your use of our sites. We may cancel any order or deny any refund or reimbursement at our own discretion.



All trademarks and logos displayed on the site are either registered or unregistered trademarks of their rightful owners. You may not use any trademarks without the written consent from their owners. Legal Notice

 All textual, graphical and other content appearing on this World Wide Web site ("Web Site") are the property of vivodoll. ("Vivodoll®"). Copyright 2009 vivodoll. Shenzhen P.R. China. All Rights Reserved.


You may view, copy, print and use content contained on this Web Site solely for your own personal use and provided that: (1) the content available from this Web Site is used for informational and non-commercial purposes only; (2) no text, graphics or other content available from this Web Site is modified in any way; and (3) no graphics available from this Web Site are used, copied or distributed separate from accompanying text. Nothing contained herein shall be construed as conferring by implication, estoppels or otherwise any license or other grant of right to use any patent, copyright, trademark or other intellectual property of Joydildo® or any third party, except as expressly provided herein.


Should any user of this Web Site send any feedback or data, such as ideas, comments, suggestions or questions regarding any vivodoll product or service or the content of this Web Site, such information shall be deemed to be no confidential, and vivodoll shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, vivodoll shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such ideas, concepts, know-how or techniques.


Access to this Web Site is monitored. The requesting URLs, the machine originating the request, and the time of the request are logged for access statistics and security purposes. Use of this Web Site constitutes consent to such monitoring. This Web Site may be unavailable from time to time due to mechanical, telecommunication, software, hardware and third-party vendor failures. vivodoll cannot predict or control when such downtime may occur and cannot control the duration of such downtime.


Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by vivodoll on this Web Site, but vivodoll is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Web Site. Information and related materials are subject to change without notice. This Web Site and all information and related materials it contains are provided "AS IS." vivodoll makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this Web Site or the information or materials it contains. By using this Web Site, you assume the risk that the information and materials on this Web






Please do let us know if we can assist you any further.